> ## Documentation Index
> Fetch the complete documentation index at: https://nango-tiktok-accounts-update.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Scout

API configuration: [`helpscout-docs`](https://nango.dev/providers.yaml), [`helpscout-mailbox`](https://nango.dev/providers.yaml)

## Features

| Feature                                                  | Status                        |
| -------------------------------------------------------- | ----------------------------- |
| Auth ([Basic](/guides/api-key) + [OAuth](/guides/oauth)) | ✅                             |
| [Syncs](/guides/sync) & [Actions](/guides/action)        | ✅                             |
| [Nango Proxy](/guides/proxy)                             | ✅                             |
| Auto-pagination                                          | 🚫 (time to contribute: \<1h) |
| API-specific rate limits                                 | 🚫 (time to contribute: \<1h) |

<Tip>We can implement missing features in \<48h, just ask for it in the [community](https://nango.dev/slack).</Tip>

## Getting started

Each user has a Help Scout Docs API key, which is used to authenticate the Docs API. For the Mailbox API, OAuth2 authentication is required.

* [Help Scout Docs API](https://developer.helpscout.com/docs-api/)
* [Help Scout Mailbox create an OAuth2 application](https://developer.helpscout.com/mailbox-api/overview/authentication/#oauth2-application)
* [Help Scout Mailbox OAuth-related docs](https://developer.helpscout.com/mailbox-api/overview/authentication/)

<Tip>Need help getting started? Get help in the [community](https://nango.dev/slack).</Tip>

## API gotchas

* For Help Scout Docs Basic Auth, you will need to pass your `API key` as the username and a dummy password like `X` as the password. Each API key is associated with a Help Scout user.
* For Help Scout Mailbox, access tokens expires after every 172800 seconds which is equivalent to 2 days, you can use `nango.getConnection()` to generate a new set of tokens.

<Note>Add Getting Started links and Gotchas by [editing this page](https://github.com/nangohq/nango/tree/master/docs-v2/integrations/all/helpscout.mdx)</Note>