> ## Documentation Index
> Fetch the complete documentation index at: https://nango-tiktok-accounts-update.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk

API configuration: [`freshdesk`](https://nango.dev/providers.yaml)

## Features

| Feature                                           | Status                        |
| ------------------------------------------------- | ----------------------------- |
| [Auth (Basic)](/guides/api-key)                   | ✅                             |
| [Syncs](/guides/sync) & [Actions](/guides/action) | 🚫                            |
| [Nango Proxy](/guides/proxy)                      | ✅                             |
| Auto-pagination                                   | 🚫 (time to contribute: \<1h) |
| API-specific rate limits                          | 🚫 (time to contribute: \<1h) |

<Tip>We can implement missing features in \<48h, just ask for it in the [community](https://nango.dev/slack).</Tip>

## Getting started

* [Where can I find my API key?](https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key)
* [Freshservice API Docs](https://developers.freshdesk.com/api/#introduction)

<Tip>Need help getting started? Get help in the [community](https://nango.dev/slack).</Tip>

## Connection configuration in Nango

Freshdesk requires a user specific subdomain for the API requests.

You should request this from the user and pass it to Nango in the `nango.auth()` call:

```js
nango.auth('freshdesk', '<CONNECTION-ID>', {
    params: {
        subdomain: '<freshdesk-subdomain>'
    },
    credentials: {
            username: '<API-KEY>',
            password: 'x' // freshdesk asks you to leave "x" here
    }});
```

For more details, see the [docs here](/guides/advanced-auth#connection-configuration).

## API gotchas

* For Basic Auth, Freshdesk uses API key as a username and dummy characters as a password.
* API calls are directed to your subdomain of Freshdesk.

<Note>Add Getting Started links and Gotchas by [editing this page](https://github.com/nangohq/nango/tree/master/docs-v2/integrations/all/freshservice.mdx)</Note>